Award Winning Aftercare: Our Commitment to Your System
Investing in a high-quality system is only the first step; ensuring its longevity requires a partner dedicated to meticulous maintenance. We pride ourselves on providing timely, professional aftercare at a cost that respects your budget.
LOCAL CHARLOTTE SERVICE
Comprehensive Support Since 2012
We have done this since 2012. When you schedule a service call, our technicians do more than just address the reported issue, they perform a comprehensive diagnostic of your entire system to identify and correct potential vulnerabilities before they become costly repairs. Unlike many companies that sell lighting as an add-on business, we have a full-time commitment to what we sell. We are never a once-and-done business.
EFFICIENCY IS OUR BACKBONE
Maintenance Solutions Tailored for You
Complete Inventory: On-the-Spot Repairs
We maintain a complete inventory of specialized bulbs, heavy-duty fixture stakes, and essential components. This allows us to handle routine maintenance and accidental damage on the spot, ensuring your property remains functional and beautiful.
Expert Advice: Consultations by Phone
We also believe that great service starts with a conversation. We are always available to provide expert advice over the phone. Often, minor adjustments can be made without the need for an on-site visit, saving you time and resources.
Seamless Support: Peak Performance
Whether it’s a quick fix or a full system tune-up, our goal is to provide seamless support that keeps your system operating at peak performance for years to come. For your convenience, replacement bulbs can even be mailed directly to your door.
SELF-service support
Helpful Resources for Your Lighting System
Timer & Control
Videos
Learn how to adjust timers, update schedules for seasonal changes, and make basic control system adjustments with simple video walkthroughs.
Watch VideosMaintenance & Cleaning Guides
Find step-by-step instructions for cleaning fixtures, replacing lamps, checking connections, and performing basic lighting system maintenance.
View GuidesCOMMON MAINTENANCE CONCERNS
Frequently Asked Questions
While we can certainly mail you a replacement bulb for a quick fix, a service call is often about more than just one light. When we visit, we perform a full-system diagnostic. We check voltage levels, clean lenses, and reposition fixtures that may have shifted due to landscaping growth or foot traffic. Our goal is to ensure that one burnt-out bulb isn’t a sign of a larger voltage issue.
Absolutely. Many of our clients come to us because their original installer—often a landscaper or builder who does lighting “on the side”—is no longer available for repairs. We maintain a complete inventory of parts and stakes that are compatible with most professional-grade systems, allowing us to bring an older or neglected system back to peak performance.
It happens more often than you’d think! Because we are a full-time lighting company, we keep heavy-duty fixture stakes and replacement housings in stock. We can usually repair the damage on-site during a routine maintenance visit, ensuring your system looks seamless and stays safely anchored.
We encourage it for minor issues! We are always available by phone to provide free advice on simple corrections, like resetting a timer after a power outage or cleaning debris off a lens. If the problem is just a simple bulb swap, we can mail the parts directly to you to save you the cost of an on-site visit.
For most systems, we recommend a comprehensive check-up once a year. This allows us to trim back encroaching foliage, check for wire exposure due to soil erosion, and ensure your LED components are running at the correct temperature and voltage. Regular aftercare prevents “minor” issues from turning into expensive system failures.
WHAT OUR CLIENTS SAY
Trusted by Homeowners Who Care About Quality
From first consultation to final installation, our clients consistently experience thoughtful design, clean workmanship, and lasting results. Here’s what homeowners are saying about their experience.
PREVENT EXPENSIVE FAILURES
Schedule Your Comprehensive Check-up
Our goal is to provide seamless support that keeps your system operating at peak performance for years to come. Regular aftercare prevents “minor” issues from turning into expensive system failures.
