Warranty / Policies

We take pride in our comprehensive warranty and customer care

We only sell high quality products that have been tested for our performance standards.

We want every customer to have a functional, worry-free system that will provide years of service.

We are a stable, well-capitalized company who will stand behind what we sell.

Claims for warranty service should be directed to:
704-705-4546 or info@landscapelightingresources.com

Warranty Coverage Includes:

1. All electrical circuit components, including direct burial wiring and connectors, are covered by a limited lifetime warranty.
2. Transformers have a limited lifetime warranty. Exclusions include any modification to the transformer, adding fixtures that may overload the transformer, and power surges caused by utility or lightning.
3. Intermatic Digital Timers are covered by manufacturer warranty for 12 months.
4. Aluminum, stainless steel, copper, and brass fixtures have a limited lifetime warranty from the date of purchase/installation.
5. Labor Warranty: All aspects of the installation are guaranteed to be free of defect for 12 months from the date of installation.
   This includes free service calls and labor for onsite repair or replacement of warrantied items during that 12-month period.

LED Bulbs:

Our LED bulbs are constructed using CREE components, the finest available. We provide a full 3-year replacement warranty.

Replacements are provided at no charge. A small shipping charge may apply if the replacement is not being installed by us.

Warranty Coverage Excludes:

• Damage caused by landscapers or other persons performing yard or shrub services
• Damage caused by moving components
• Damage caused by flooding in areas where components are installed
• Damage from acts of nature

The most common events that may damage the system include power outages followed by power surges and lightning.
Significant surges are more likely to damage timers, transformers, and bulbs.

Near lightning strikes can send charges through the ground that may burn up LED bulbs, timers, fixtures, or transformers.
A common symptom is multiple bulbs failing at the same time.